We are Digital Support Services for Cardiff Council.
We offer help with any digital training needs, digital device support and digital queries.
We operate between 9am & 4pm Monday to Friday (Excluding Bank holidays).
If you wish to contact us please use one of our channels listed below in ‘Contact Us’ and a member of the team will call you back shortly.
If you are looking to access our services, we would appreciate it if you took the time to complete a short digital inclusion survey here.
Our Digital Surgeries that previously ran weekly across a number of different hubs across Cardiff are now being run online.
If you or anyone you know is having issues getting online or with their digital device, please contact us through any of our channels and a member of our team will get back to you as soon as possible.
We are available Monday to Friday, 9 am to 4 pm.
To request support please call the Advice Line on 02920 871 071
Or contact us here.
The Digital Support team are currently running 2 free, weekly basic digitals skills courses online.
The first, taught on Wednesdays at 1pm is Using Your Device, this course is aimed at people who need help getting to grips with a new tablet or similar device.
On Fridays at 1.30 we have BT’s accredited Skills for Tomorrow, covering a range of topics such as; online safety, universal credit applications, job applications and how to use smart devices.
The sessions are taught via Google Classrooms, if you need assistance setting up a Gmail or accessing Google Classrooms please click here, if you require further guidance please contact us using the info below.
For more info or to enrol on one of the courses please contact us here.
Every Thursday at 1pm the Digital Support team host a webinar called Digital Support Live. The sessions cover a range of different digital topics from online safety to learning with technology.The event also includes a live Q&A session with members of the team.
Make sure to follow us on all of our social media pages and keep a look out for the link to the event each Thursday!
Due to the pandemic Adult Learning Cardiff has begun running their courses online.
This has been done through Google Classroom, an online teaching platform.
For instructions on how to join a class as a student please click here
For most people this is a completely new way of learning, therefore the Digital Support team have put together a few free digital resources here to help you get online and navigate certain apps and websites many have been making use of while in lockdown.
Click the image on the right or the link above to visit google classroom, and put in the class code eqc3xw3 to join the class and begin using the resources. You must have a gmail account set up already.
Adult Learning have recently launched a Youtube Channel featuring cooking videos with our fantastic tutors Hayley & Dev using ingredients found in the food bank. The channel also features fun videos for children from Cardiff Libraries’ Margaret and Sian and painting tutorials from the extremely talented Andre.
Please check out the channel here or search Adult Learning Cardiff on Youtube and don’t forget to Like & Subscribe if you like what you see!
Digital Inclusion in Wales
The percentage of the Welsh population that are ‘Digitally Included’ is 89%. This means that there are currently around 350,000 people who aren’t using the internet.***
We offer a range of free digital support to help you people get online and improve their digital skills no matter their experience. Our aim is to help Cardiff to reach 100% Digital Inclusion.
* Statistics provided by Digital Communities Wales & StatsWales *
* Digital Inclusion in Wales
Call the Advice line on 02920 871071 and ask for Digital Support
Email at email@example.com
Fill in a query request form at https://form.jotform.com/201123417217038
Direct message us on any of our social medias:
Facebook – https://www.facebook.com/digisupportcardiff
Twitter – https://twitter.com/digisuppcardiff
Instagram – https://www.instagram.com/digisupportcardiff