Get Into Call Centre Work

Our Get Into Call Centre Work course for beginners can offer you: 

• career preparation and signposting,  
• personal development opportunities, 
• knowledge building in individual and team roles, 
• insights into effective communication and listening, 
• practical learning,   
• interview skills support, 
• customer service and problem-solving training, and 
• training in confidentiality and handling sensitive information. 

What you can gain from the course 

Accreditations: 

• Make and Receive Telephone Calls 
• Customer Service: Level 2 

Length of the course 

This course lasts 5 days, running from Monday to Friday. 

Course location 

Various locations in Cardiff.  

Course dates 

This is a rolling course. We can help to organise a week that works best for you. 

How to enrol 

To take part in the course or for more information, please contact us.  

Email: IntoWorkAdviceService@cardiff.gov.uk 

Phone:029 2087 1071