Customer Service – Ely and Caerau Hub

Date and Time

30/10/2024

9:30 am-4:00 pm

About the course

This qualification is aimed at individuals working or preparing to work in a customer service role or where using the telephone is a part of their role.

To complete this qualification learners should expect to undertake 6 guided learning hours.

Topics covered include understanding the principles of customer service, how customers’ needs and expectations are formed, knowing the interpersonal skills and appropriate behaviour required in the customer service environment and understanding the principles of responding to customers’ problems or complaints .

How to enrol

For enrolments contact Advice Line: 02921 871071 or  intoworkadviceservice@cardiff.gov.uk

For enquiries please email: adultlearningquery@cardiff.gov.uk