Customer Service Level 2 – STAR Hub

April 16, 2024
Customer Service Level 2 - STAR Hub

Date and Time

16/04/2024

9:30 am - 3:30 pm

About the course

This qualification is aimed at individuals working or preparing to work in a customer service role or where using the telephone is a part of their role.

To complete this qualification learners should expect to undertake 6 guided learning hours.

Topics covered include understanding the principles of customer service, how customers’ needs and expectations are formed, knowing the interpersonal skills and appropriate behaviour required in the customer service environment and understanding the principles of responding to customers’ problems or complaints .

How to enrol

Contact adultlearningquery@cardiff.gov.uk